Frequently Asked Questions
Everything you need to know to create your perfect sanctuary.
What is the typical shipping timeframe for furniture and decor?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days, while larger furniture pieces may require 10-14 days for specialized freight delivery.
Do you offer a warranty on your home products?
Yes, all Soothing Home products come with a limited one-year warranty against manufacturing defects. We stand by the quality of our materials and craftsmanship to ensure your home stays beautiful.
What is your return policy for items that don't fit my space?
We offer a 30-day return policy for most items. If a product doesn't perfectly match your home's aesthetic, you can return it in its original packaging for a full refund, minus a small restocking fee for oversized items.
Are your textiles and linens sustainably sourced?
We prioritize sustainability by partnering with suppliers who use OEKO-TEX certified fabrics and organic cotton. We aim to provide comfort that is both gentle on your skin and the environment.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through services like Affirm and Klarna for larger home investments.